Service Policy

Scope of Services

Trionex provides professional technology services including Custom Development, Enterprise Solutions, and Odoo-related services. All services are delivered according to the agreed proposal, contract, or Statement of Work (SOW).

Project Engagement

Work begins after mutual approval of scope, timelines, and pricing. Any additional requirements beyond the approved scope will be treated as change requests and may affect cost and delivery time.

 Delivery & Timelines

Project timelines are estimated based on client-provided requirements. Delays caused by late approvals, incomplete information, or third-party dependencies may impact delivery schedules.

Client Responsibilities

Clients are responsible for providing accurate requirements, timely feedback, required system access, and a primary point of contact to ensure smooth execution.

Quality & Support

Trionex follows standard quality checks before delivery. Post-delivery support is provided as per the agreed service or support plan.

Confidentiality

All client data and business information are treated as confidential and handled with reasonable security practices.

Policy Updates

Trionex reserves the right to update this policy. Continued use of services indicates acceptance of the latest version.